TentCraft Case Studies: How Brands Stand Out at Events

How TentCraft Helped Sussex Construction Extend the Life of Their MONARCHTENT

Written by Amanda Kappele | May 22, 2025 6:02:49 PM

Delivering Long-Term Value Through Customer Support

Back in 2022, Sussex Construction invested in TentCraft’s MONARCHTENTs, our strongest, all-aluminum pop-up structures built for long-term use. With a 10x10 and a 10x20 set up, they were equipped for everything from construction industry events to community fundraisers.

After years of heavy use (and loaning them out for nonprofit events), one of their tent canopies was damaged when it took a tumble. Instead of tossing it and starting over, Sussex turned to TentCraft for a smart, cost-effective solution.

Our team worked closely with Sussex to identify the best way to get their tent back in action. Because MONARCHTENTs are made in-house, we were able to quickly provide the exact replacement parts needed — no guesswork, no hassle.

                 ✅ Replacement parts sourced quickly
                ✅ Product integrity and branding preserved
                ✅ Fast communication with a real person
                ✅ Helped avoid a costly full replacement

Thanks to TentCraft’s support, Sussex Construction extended the life of their original investment. Their MONARCHTENTs are once again ready for both company and community events — delivering ROI long after the initial purchase.

Anyone can sell you a tent. TentCraft builds event solutions for the long run, and we back them with service that’s as solid as our frames. Because great gear shouldn’t end up in a landfill just because one piece breaks.

If you’re a TentCraft customer and something’s not working like it should — reach out. Our support team is standing by to help you get back in the field.